entity responsible :

Monika Statucka
NIP: 7872133052 , REGON: 385060251

1) The shop sells the goods online.
2) The orders are placed and accepted via  www.neyman-fencing.com .
3) After placing the order, the customer receives a message of acceptance of the order.
4) The processing of the order starts after payment from the customer is received.
5) The waiting time for the order is individually agreed with the customer with each order. After placing the order, the customer receives an approximate waiting time for the order, which may be shortened or extended depending on random events. If the waiting time is extended by more than a month, the manufacturer will offer compensation in the form of additional products or a discount on the arising order.
6) For the each order bill or invoice is issued.The bill or the invoice is issued at the time when all the goods ordered by the customer are completed and ready for shipment.
7) The customer may cancel his order before starting production. If the customer wants to cancel the order that was sent to production the customer will receive only a 50% refund.
8) All orders are treated as product orders at the individual request of the customer, the store does not have stocks and even products in standard sizes are made to order.  If the store has a product in stock then the product will be marked with the flag "in stock"
9) All prices are presented in Euro. The price of each commodity is binding at the time of order. We reserve the right to change prices of goods on offer, introducing new products to offer in online store, carry and cancel promotions on our website or make changes in them.
10) According to the Act of March 2, 2000 "About protection of consumer rights and liability for damage caused by a dangerous product," the customer may return goods purchased in our store for any reason within 10 days from the date of delivery. This does not apply to products made to measure, made for customer order - when product is out of stock or from outside the offer
11) Return of the goods is possible only, if the product was not used and has not been damaged in any way.
12) Returned or complained products must contain a complaint note with a detailed description of the reason for the return or a description of the defect found. In case of ambiguity, the producer may ask for additional explanations and photos.. The cost of the delivery of goods returned is not refundable.
13) All products available in the store are covered by 12 month manufacturer's warranty.
14) If after receiving goods the client finds technical defects, can obtain service under the warranty.
15) In case of complaint, customer should send back the defective product by post to the address of the store. We do not accept any parcels sent COD.
16) Returned goods must be accompanied by a copy of a receipt or invoice.
17) Complaints are dealt with within 14 days from the date of receipt by the shop consignment of the defective product.
18) In case of a justified complaint, the damaged product will be repaired or replaced by another, full blown, and if it is impossible to the store, the buyer will be paid the equivalent of the price of product or offered other goods available in the store.
19) The costs associated with returning the goods complaint, shall be borne by the customer, if defects are detected within 7 days since delivery to customer - shop.
20) The contract of sale of goods is concluded in accordance with Polish law.
21) The competent court for any disputes arising from the contract of sale is the court competent for the defendant or the court competent for the place of performance of the contract.
22) Products with non-standard sizes due to the nature of their production must sometimes be corrected and adjusted to the customer, in which case Neyman Fencing does not bear the costs for returning (and delivering again) product for the fitting or re-fitting.

23) Each product is an artistic product, and the offer on the store is not an offer under commercial law but an invitation to submit queries. Neyman Fencing reserves the right to reject and refund any order for any reason.

Rolanda 7, Warsaw 03-610, Poland

+48 793 000 720

©2019 by Neyman Fencing.